RETURNS POLICY

UPDATED FEB 2021

If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 7 days of receipt. We will offer you an exchange or refund which will exclude postage costs.

Please allow up to 14 days for this to be processed from the day you return the products.

Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

All customers must fill out an online returns form.

We do not offer refunds or exchanges for any jewellery.

PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR UK STORES FOR ORDERS TAKEN ON THE WEBSITE.

RETURNS ADDRESS

All mailed returns should be sent to the following address:

LUXE PAKISTANI DESIGNERS

318 DERBY ST

BOLTON

BL3 6LF

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however, should you receive a faulty or incorrect item please contact us and send the item(s) back to us at the returns address in an unworn condition in its original packaging within 7 days of receipt.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount. As delivery is free in mainland uk, £4.99 will be deducted from the order.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know.

If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.