Terms & Conditions

Updated JUNE 2025

WELCOME TO THE LUX PAKISTANI DESIGNERS WEBSITE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW

PRODUCT INFORMATION

We guarantee what you see is what you get.  All images are our own and you will be sent exactly what you see in the images.  All original outfits are stitched exactly as shown in the pictures.

We will take all reasonable care to ensure that all details descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

PRICE AND TYPES PAYMENT OPTIONS

We accept payments online using Visa and Mastercard credit/debit card in British Pounds (GBP)

All prices are inclusive of UK or Irish VAT (as applicable) at the current rates and are correct at the time of entering the information on to the system.

For your security your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

ACCEPTANCE

For most items you have the legal right to cancel your order within 7 working days of receiving the goods. However this right does not apply to certain items such as personalised products perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right you need to inform us in writing within 7 working days starting the day after you received the goods.

Please note that we do not provide a free returns service.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

We cannot offer you a refund or cancellation after this period of time. Your statutory rights are not affected.

We will retain the legal ownership of the goods until payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

FABRICS & EMBROIDERY

Many of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

A majority of the fabrics used are 100% Polyester.

Please ensure that the first wash is ‘Dry Clean’ only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

All clothing with embossed or rubber prints should be reverse ironed.

Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.

It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean

SALES POLICY

We do not offer exchanges or refund on sale items.